We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery to get a 100% refund We offer free and easy returns through courier pickup, or you can exchange most items bought online, at any of our stores across India. You do not have to bear any courier shipping charges for returns. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
You may return merchandise to us in the following ways:
You may call Romanfox.com customer care on 01165003672 (10:00 am to 7:00 pm) request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
Any returns/exchanges through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at 01165003672 (10:00 am to 07:00 pm) or at Support@Romanfox.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Any First Citizen points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
A. Online Payment Mode
A.1 Credit Cards
Please note that we accept only Domestic Cards.
A.2 Debit Cards
Please note that we accept only Domestic Cards.
A.3 EMI on Credit Cards:
Currently EMI facility is provided to HDFC bank and ICICI bank credit card holders only for 3 , 6 , 9 & 12 months and the minimum order value to avail the EMI payment option is Rs 3,000.
Romanfox.com Shopping does not charge any processing fee. However, the Bank charges a fixed annual interest rate directly to the customers opting for EMI and the interest amount paid to bank depends on the tenure selected. This will be a Bank and a customer direct relationship.
In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable. Customer would be required to contact the banks directly in case of any issues at the below mentioned numbers.
HDFC customer care No.011-61606161 ( Delhi). For other locations please click on : http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking.
For ICICI customer care numbers, please click on http://www.icicibank.com/customer-care.html
Please note following cards are not eligible for EMI transactions:
ICICI Bank Virtual Card
A.4 Internet Banking
Romanfox.com accept payment through Internet Banking for the following banks:
Bank of Bahrain and Kuwait
Bank of India
Development Credit Bank
Indian Overseas Bank
Industrial Development Bank of India
Jammu and Kashmir Bank
Karnataka Bank Ltd.
Karur Vysya Bank
South Indian Bank
State Bank of Bikaner and Jaipur
State Bank of Hyderabad
State Bank of India
State Bank of Mysore
Union Bank of India
United Bank of India
A.5 eZeClick by American Express
eZeClick by American Express helps to make online payments much easier and faster. This service is available for American Express safekey enabled cards only. Whenever you have to make a payment, just select eZeClick from the list of options at the payment page, enter your user id and you will immediately receive an OTP (one-time-password) by email and SMS which you can enter to complete the payment process.
B. Offline Payment Mode
B.1 Cash on Delivery:
The Cash on delivery (COD) option is available for Mobiles, Electronic Gadgets, Music, Movies, Books, Magazines, Games and Toys. However there is a possibility that COD may not be applicable on few products due to following reasons:
Your cart value has exceeded. INR 10,000
Cash on Delivery is not available for selected shipping address
If you have more than one item in your cart, then Cash on Delivery is not applicable on any one of the item.
To ensure your location is covered, please check your pin code on order detail page.
Terms & Conditions
COD option cannot be combined with any other payment option like Reward Points, Gift Certificates, Special Promotion Codes or Pre-paid account on an order if you wish to pay by cash on delivery.
Pay cash at the time of delivery to the courier. Payment through any other paymode e.g. cheque or demand draft will not be accepted.
There is no additional cost for availing COD
We strongly believe that a good shopping experience is not fully delivered until the products and services sold at Romanfox.com are the most competitively priced. In July 2012, Gopal Goyal And Gurpreet Singh, started Romanfox.com , Romanfox is the Lifestyle Products shopping destination for internet users across the country, delivering to 2500+ cities and towns in India.